Products and recommendations
The best coffee depends on your personal preferences. However, our top sellers include:
- Gota Negra: Natural process with a fruity profile, good body and low acidity.
- Q.Coffee: With carbonic maceration fermentation and sweet notes of chocolate and pineapple.
- Ch!mba Specialty Coffee: For the uncomplicated, with good vibes and authenticity. With notes of caramel, almond, and chocolate.
For your espresso machine, we recommend coffees with a sweet and fruity profile, low acidity, and a medium to high roast. Our top picks are:
- Danger Coffee
- Legend of El Dorado
- Q.Coffee
- Navigator
- Black Drop
They all have the ideal body and consistency for a good extraction in an espresso machine.
Preparing coffee in a French press is very simple:
- Add 10 grams of coarsely ground coffee for every 120 ml of water
- Add water at 92Β°C
- Wait 4-5 minutes
- Gently break up the top layer of coffee with a spoon
- Lower the plunger slowly and steadily
And that's it! A bonus tip: preheating the press with hot water before brewing will improve your coffee β
The difference is in the origin of the coffee:
- Single Origin Coffees: These come from a single farm or specific region in Colombia. They are known for highlighting the unique characteristics of the place where they are grown, such as soil, climate, and altitude.
- Blends: These are combinations of coffees from different farms or regions within Colombia. They offer more complex flavor profiles created by blending the distinctive qualities of several origins.
All of our grinders feature conical burrs made of stainless steel, ensuring durability and a uniform grind for your coffee. This combination is ideal for home brewing and allows you to achieve different grind types that adapt to any brewing method you prefer.
Purchases and Payments
We have several payment methods so you can choose the one that best suits you:
For one-time purchases (not subscriptions):
- Credit and debit cards (We accept all cards from all banks)
- Bank transfer (via latiendadelcafe.co with Wompi)
- Cash payment at bank correspondents
- Options like 'Buy today, pay later' with SU+Pay
- Nequi (select this option at checkout on the website)
For subscriptions:
- We only accept credit and debit cards with a CVV code, as debiting is done automatically each month.
Shopping in our store is super easy:
- Visit www.latiendadelcafe.co
- Add the products you want to the shopping cart
- Check the products in your cart and complete the order
- Fill in your shipping information and select a payment method.
And that's it! Your purchase will be processed, and you'll soon be enjoying your coffee.
- The option to buy online and pick up in store is not available.
- All online orders are delivered to your home.
- You can visit the physical store to make in-person purchases.
Shipping and Deliveries
The standard delivery time is:
- MedellΓn: 2 business days
- Major cities: 4-5 business days
- Other cities: 6-8 business days
- Rural locations: 8-10 business days
The weather may vary due to extraordinary unforeseen events such as logistical or weather problems.
Shipping costs vary depending on your location and are automatically calculated at checkout:
- Major Cities: From $8,500
- Medium-sized cities and rural areas: Up to $15,000
These prices are for shipments up to 2 kg in weight and are subject to change without notice.
Yes, we ship internationally.
We offer local shipping and immediate distribution in:
- United States: Buy at https://lattenda.com
- Mexico: Buy at https://latiendadelcafe.mx
- Chile: Contact our distributor on Instagram: @casanuna.cl
In addition, we ship our coffee to other international destinations with varying delivery times:
- Latin America and North America: 8-12 days
- Europe: 12-15 days
- Asia and Oceania: 12-18 days
Yes, once your order is picked up at our facilities, we'll send you the tracking number and a link so you can easily track it. This will allow you to follow your order's journey all the way to your doorstep.
We suggest you contact our customer service channels, where our agent will ask for your email address to verify the status of your order. You can contact us via WhatsApp, our social media channels, or by email.
Subscriptions
Our subscriptions allow you to receive the best specialty coffees, selected by experts, every month. These are the benefits:
- Every month you will receive selected coffees from the best Colombian brands.
- You can enjoy a permanent 10% discount on all your purchases in our online store, an exclusive benefit that cannot be combined with other promotions.
- You can have a daily coffee at the Oviedo Shopping Center physical store for those who live or visit MedellΓn.
- Access to exclusive content through our app
- Payment is automatically made every 30 days.
Available plans:
- π° Gold Subscription: Up to 340g/month
- βͺ Platinum Subscription: Up to 500g/month
- π Diamond Subscription: Up to 750g/month
- π Extreme Subscription: Up to 1000g/month
- Yes, with our subscription, we'll surprise you with a new selection of Colombian coffees every month. We want you to enjoy an experience full of diversity and quality, tasting the best of each coffee-growing region.
- Our experts carefully select each coffee so you can discover new flavors and profiles.
Each cup will be a unique adventure! βοΈ
Subscription payments are made monthly, bi-monthly, or quarterly. There's no lock-in clause, so you can cancel at any time. Your card is automatically charged based on your plan's frequency, so you don't have to worry about renewals.
To cancel or modify your subscription, follow these steps through our mobile app:
Download the app:
Access your account:
If this is your first time, please register with the email address associated with your subscription.
If you are already an active user, log in with your email
- Update your subscription:
- Access the main menu (three-line icon in the upper left corner)
- Select "Subscriptions"
- From there you can modify your address, payment method, milling, change your plan, or cancel/activate your subscription.
We suggest you contact our support channels, where our agents will ask for your email address so they can verify your account and resolve the issue as quickly as possible. You can contact us via WhatsApp, our social media channels, or by email.
After purchase
- WhatsApp : Write to us at +57 324 2416552 and you will receive a response Monday through Friday from 7:00 am to 4:30 pm and Saturdays from 7:00 am to 1:00 pm.
- Email : Send us your questions to hola@latiendadelcafe.co
- Social Media : Contact us via direct message on Instagram or Facebook (@latiendadelcafe.co)
You can request a refund within the first 5 business days if any of the following apply:
Problems with the product:
- Product arrived open, expired or in poor condition
- Order error: incorrect product, wrong grind, or lower grammage
- Roasting date greater than 2 months
- The coffee has an unusual taste or odor that indicates a defect
Subscriptions:
- If you received a repeat coffee within the last year of the subscription
Delay in delivery:
- Delay of more than 5 business days for major cities
To properly analyze your case, please contact us through our official support channels (WhatsApp, social media, or email). An advisor will personally assist you and guide you through the entire warranty process for your product.
Once you contact us, our team will send the missing products as a priority. We just need to verify some details of your purchase with you through our channels.
You can find us at:
- Online store: www.latiendadelcafe.co
- Physical store: Oviedo Shopping Center, Local 1122, MedellΓn (CL 6 SUR 43 A 227 IN 1122)
Our opening hours are:
Customer Service (warehouse):
- Monday to Friday: 7:00 am to 1:00 pm and 2:00 pm to 5:00 pm
- Saturdays: 7:00 am to 11:00 pm
Physical store in Oviedo:
- Monday to Saturday: 9:00 am to 8:00 pm
- Sundays and holidays: 11:00 am to 8:00 pm
Points System
Our points system is a way to reward your loyalty as a coffee lover.
- For every purchase you make in our Marketplace, you accumulate points based on the value of your order.
- These points are added to your personal account.
- When you reach a minimum of 50,000 points, you can redeem them for discounts on future purchases.
- To redeem them, simply access the "Points" section in your account, generate a redemption code and apply it during the purchase process.
It's our way of thanking you for being part of our community of coffee lovers.
To redeem your accumulated points, follow these simple steps:
- Access your account at www.latiendadelcafe.co
- Go to the 'Points' section, located at the top right of the screen
- Click on 'Ways to Redeem'
- The system will generate a code based on the number of points you wish to use (remember you must have at least 50,000 points accumulated)
- Add your favorite products to your cart
- During the checkout process, enter the generated code in the discount section
And that's it! The value equivalent to your points will be automatically deducted from your purchase.
You need to accumulate a minimum of 50,000 points to redeem them for a discount on your next purchase. The equivalent is:
- 50,000 points = 5,000 Colombian pesos discount
- 100,000 points = 10,000 Colombian pesos discount
And so on. Points are converted into monetary value that you can use on any product in our catalog.
The points accumulated in your account are valid for 12 months from the date you earned them. After this period, they will automatically expire if you haven't used them.
We recommend periodically checking your points balance in the corresponding section of your account to use them before they expire.
We're sorry you're having trouble with your points. To help you, we need you to provide us with the following information through any of our contact channels:
- The email address associated with your account
- The redemption code you tried to use
- A screenshot of the error (if possible)
With this information, our technical team will review your specific case and provide you with a solution as soon as possible. You can also try clearing your browser cookies or using an incognito window, as this resolves many common technical issues.